About The Golden Guide

  • What is The Golden Guide?

    The Golden Guide is a free online training program that shares information about Golden as a destination. This program is for community champions like yourself who regularly interact with visitors. It’s designed to provide you with the information and resources you need to create an exceptional visitor experience.

  • Who is Tourism Golden?

    Tourism Golden is a Destination Marketing Organization (DMO) that works to market Golden as a destination for people who may want to come here. We support local businesses and develop marketing programs that promote the place, activities, and culture that Golden has to offer. This brings valuable tourism dollars to Golden’s economy.

  • Who is this Guide for?

    • Anyone that interacts directly with visitors of Golden
    • Hospitality services, tourism businesses and activity providers
    • Anyone currently residing in Golden and Area A that wants to learn and tell the world about Golden!
  • Why should I spend my time on this? What's in it for me?

    • Tourism is a big economic driver in Golden, and you’re an important part of this whole process. With the right information and resources, you can help create even more memorable experiences for visitors to Golden and protect our community and environmental values while also encouraging a prosperous tourism industry.
    • When you complete the courses in the guide, you are eligible to access The Golden Pass, which gives you discounts and benefits for local businesses. (Who doesn’t like discounts to your favourite spots?)
  • Are there fees involved?

    There are no fees — this is proudly brought to you by Tourism Golden.

  • Who can I contact if I need help or have feedback?

    If you have a question that we haven’t answered, please reach out to [email protected] and we’ll get back to you shortly.

Getting Started

  • How do I register?

    Click on the Get Started button, fill out your name & email address, then hit Sign Up

  • How do I log in?

    Click Sign In in the top righthand corner and enter the email address and password you used to sign up.

  • How long does it take?

    There are two courses: Part 1, a 10-module course, and Part 2, a 4-module course. Completing both typically takes 2-3 hours.

  • How long will I have access to The Golden Guide?

    You’ll have access to The Golden Guide every year through the end of March. Until then, you’re welcome to come back and rewatch videos or access the resources anytime. The Guide will be updated each April with the latest information, and when that happens, you’ll need to re-complete the program in order to access the new resources and rewards.

  • Where can I check my progress?

    You can see how far along you are in the Guide by checking the progress bar on the top lefthand side of your screen. You can also see this on your Dashboard, on the Guide button.

  • How many courses do I need to complete?

    First-time participants must complete Part 1 to earn their Golden Pass, which typically takes 1-2 hours. Returning Golden Guide graduates need to complete Part 2 (40-minute duration) to regain access to rewards.

  • Can I go back and watch videos that I have already watched?

    You can start, pause, go back, and rewatch the video in previous modules as much as you’d like. If you get stuck on a question in a quiz, you can leave the quiz, go back and find the answer in the video, then return back to your quiz without losing your place.

  • What happens if I get wrong answers on the quizzes?

    You must score at least 80% on each quiz in order to pass and move on to the next module. If you answer a question incorrectly, you’re still required to complete the entire quiz before making another attempt at the question. You may attempt each quiz as many times as you like.

  • Who can I contact if I need help or have feedback?

    If you have a question that we haven’t answered, please reach out to [email protected] and we’ll get back to you shortly.

About The Golden Pass

  • Where can I find my Golden Pass?

    • Once you’ve completed the Guide, you’ll be able to access your Golden Pass in the FREE Golden BC Canada App. Graduates of the Guide will receive a confirmation email with more information once they reach the end of the Guide.
    • Please note: this can take up to a week. If you haven’t received an email to access your rewards after a week, please check your spam folder or reach out to us at [email protected]
  • Where can I download the Golden BC app?

    Download the app on iOS or Android here, or search "Golden BC Canada" in the App Store or Google Play.

  • What establishments can I use the Golden Pass at? How do I use it?

    The Golden Pass offers discounts and incentives at attractions, activities, and dining experiences in Golden and the surrounding areas. To redeem a reward, inform the business before placing your order. In the app, tap the reward you want to redeem, then select the business’s name to check-in. You’ll be prompted to either scan a QR code or enter an alphanumeric code. Once redeemed, a notification badge will appear, which you’ll need to show to the business to receive your reward.

  • Do the rewards expire?

    Some rewards are only available at certain times of the year, so be sure to check each reward’s description for availability. The Golden Pass expires each March. New rewards are released on April 1, along with a new course in The Golden Guide, which must be completed each year to regain access to the rewards.

  • Why can my friend see a reward that I cant?

    New perks can be uploaded to The Golden Pass at any time. Make sure that your FREE Golden BC Canada App is kept up-to-date to make sure you have access to the latest rewards.