About the Golden Guide

  • What is The Golden Guide?

    The Golden Guide is a 10-module course that shares information about Golden as a destination and what it offers visitors during their stay. This program is for community champions, like yourself, who regularly interact with visitors. It’s designed to provide you with information & resources that you need to create an exceptional experience for visitors.

  • Who is Tourism Golden?

    Tourism Golden is a Destination Marketing Organization (DMO) that works to market Golden as a destination for people who may want to come here. We support local businesses and develop marketing programs that promote the place, activities, and culture that Golden has to offer. This brings valuable tourism dollars to Golden’s economy.

  • Who is this Guide for?

    • Anyone that interacts directly with visitors of Golden
    • Hospitality services, tourism businesses and activity provider
    • Anyone currently residing in Golden and Area A that wants to learn and tell the world about Golden!
  • Why should I spend my time on this? What's in it for me?

    • Tourism made up $124.5 million in revenue in Golden in 2019 and over 2500 jobs. With the right information and resources we can create even more memorable experiences for the many types of visitors to Golden.
    • When you complete the modules in the guide you are eligible to receive a Golden Pass which gives you discounts and benefits for local companies. (Who doesn’t like discounts to your favourite spots?)
  • Are there fees involved?

    There are no fees — this is proudly brought to you by Tourism Golden.

  • Who can I contact if I need help or have feedback?

    If you have a question that we haven’t answered, please reach out to [email protected] and we’ll get back to you shortly.

Getting Started

  • How do I register?

    Click on the Get Started button, fill out your name & email address, then hit Sign Up

  • How do I log in?

    Click Sign In in the top righthand corner and enter the email address and password you used to sign up.

  • How long does it take?

    There are 10 modules you need to complete in order to earn your Golden Pass. Typically, the time to complete all 10 modules is between 1-2 hours.

  • How long will I have access to The Golden Guide?

    You’ll have access to the Golden Guide through the end of March 2024. Until then, you’re welcome to come back and rewatch videos or access the resources anytime. The Guide will be updated each April with the latest information, and when that happens, you’ll need to re-complete the program in order to access the new resources and rewards.

  • Where can I check my progress?

    You can see how far along you are in the Guide by checking the progress bar on the top lefthand side of your screen. You can also see this on your Dashboard, on the Guide button.

  • How many modules do I need to complete?

    There are 10 modules to complete in order to earn your Golden Pass. Typically, the time to complete all 10 modules is between 1-2 hours.

  • Can I go back and watch videos that I have already watched?

    You can start, pause, go back, and rewatch the video in previous modules as much as you’d like. If you get stuck on a question in a quiz, you can leave the quiz, go back and find the answer in the video, then return back to your quiz without losing your place.

  • What happens if I get wrong answers on the quizzes?

    You must score at least 80% on each quiz in order to pass and move on to the next module. If you answer a question incorrectly, you’re still required to complete the entire quiz before making another attempt at the question. You may attempt each quiz as many times as you like.

  • Who can I contact if I need help or have feedback?

    If you have a question that we haven’t answered, please reach out to [email protected] and we’ll get back to you shortly.

About the Golden Pass

  • Where can I find my Golden Pass?

    • Once you’ve completed the Guide, you’ll be able to access your Golden Pass in the FREE Golden BC Canada App. Graduates of the Guide will receive an email with more information once you reach the end of the Guide.
    • Please note: this can take up to a week. If you haven’t received an email to access your rewards after a week, please check your spam folder or reach out to us at [email protected]
  • Where can I download the Golden BC app?

    Download the app on iOS or Android here, or search "Golden BC Canada" in the App Store or Google Play.

  • What establishments can I use the Golden Pass at? How do I use it?

    The Golden Pass program provides rewards, discounts, and experiences to multiple restaurants, cafes, and attractions in Golden and the surrounding area. To redeem a Golden Pass reward you must let the business know prior to ordering. In the app, tap on the reward you wish to redeem, then tap on the name of the business to check in. You will then need to either scan a QR code or enter an alphanumeric code to successfully redeem the reward. Once redeemed you will see a notification badge which you must show the business in order to receive the reward.

  • Do the rewards expire?

    Some rewards will only be valid at certain times of the year – you'll need to read the description of each reward to know when they are available. The Golden Pass program will expire on March 31, 2024. On April 1, the new Golden Guide and Golden Pass programs will be released with new rewards. You’ll need to complete the Golden Guide each year in order to access the new set of rewards.

  • Why can my friend see a reward that I cant?

    New offers can be uploaded to the Golden Pass at any anytime. Make sure that your FREE Golden BC Canada App is kept up-to-date to make sure you have access to the latest rewards.