Frequently Asked Questions
We're here to help you make the most of The Golden Guide. If you have questions that we haven't answered below, please reach out to [email protected]
The Golden Guide is a 10-module course that shares information about Golden as a destination and what it offers visitors during their stay. This program is for community champions, like yourself, who regularly interact with visitors. It’s designed to provide you with information & resources that you need to create an exceptional experience for visitors.
Tourism Golden is a Destination Marketing Organization (DMO) that works to market Golden as a destination for people who may want to come here. We support local businesses and develop marketing programs that promote the place, activities, and culture that Golden has to offer. This brings valuable tourism dollars to Golden’s economy.
There are no fees — this is proudly brought to you by Tourism Golden.
If you have a question that we haven’t answered, please reach out to [email protected] and we’ll get back to you shortly.
Click on the Get Started button, fill out your name & email address, then hit Sign Up
Click Sign In in the top righthand corner and enter the email address and password you used to sign up.
There are 10 modules you need to complete in order to earn your Golden Pass. Typically, the time to complete all 10 modules is between 1-2 hours.
You’ll have access to the Golden Guide through the end of March 2024. Until then, you’re welcome to come back and rewatch videos or access the resources anytime. The Guide will be updated each April with the latest information, and when that happens, you’ll need to re-complete the program in order to access the new resources and rewards.
You can see how far along you are in the Guide by checking the progress bar on the top lefthand side of your screen. You can also see this on your Dashboard, on the Guide button.
There are 10 modules to complete in order to earn your Golden Pass. Typically, the time to complete all 10 modules is between 1-2 hours.
You can start, pause, go back, and rewatch the video in previous modules as much as you’d like. If you get stuck on a question in a quiz, you can leave the quiz, go back and find the answer in the video, then return back to your quiz without losing your place.
You must score at least 80% on each quiz in order to pass and move on to the next module. If you answer a question incorrectly, you’re still required to complete the entire quiz before making another attempt at the question. You may attempt each quiz as many times as you like.
If you have a question that we haven’t answered, please reach out to [email protected] and we’ll get back to you shortly.
Download the app on iOS or Android here, or search "Golden BC Canada" in the App Store or Google Play.
The Golden Pass program provides rewards, discounts, and experiences to multiple restaurants, cafes, and attractions in Golden and the surrounding area. To redeem a Golden Pass reward you must let the business know prior to ordering. In the app, tap on the reward you wish to redeem, then tap on the name of the business to check in. You will then need to either scan a QR code or enter an alphanumeric code to successfully redeem the reward. Once redeemed you will see a notification badge which you must show the business in order to receive the reward.
Some rewards will only be valid at certain times of the year – you'll need to read the description of each reward to know when they are available. The Golden Pass program will expire on March 31, 2024. On April 1, the new Golden Guide and Golden Pass programs will be released with new rewards. You’ll need to complete the Golden Guide each year in order to access the new set of rewards.
New offers can be uploaded to the Golden Pass at any anytime. Make sure that your FREE Golden BC Canada App is kept up-to-date to make sure you have access to the latest rewards.